Client Experience Associate
PART-TIME
About The Bridal Finery:
Established in 2017, The Bridal Finery is a luxury bridal boutique located in the heart of Winter Park, FL. Locally owned by two Orlando women, the boutique specializes in both off-the-rack and special order designer wedding dresses. We are known for delivering a personalized, high-touch experience that supports each bride from the moment they inquire through their walk down the aisle.
Our services include in-house alteration fittings, private styling appointments, and exclusive in-store accessory shopping events. Our bridal collection features sample sizes ranging from 2 to 16, with gowns priced between $4,000 - $15,000.
Mission: Our mission is to empower brides to wear what they love and feel the most beautiful as they walk down the aisle. By doing so, we celebrate individuality and bring joy into their lives. We are the new family tradition.
The Position:
We are hiring for a Client Experience Associate to join our team! We’re looking for someone who is outgoing, motivated, positive, and highly dependable to help create an exceptional experience for our brides. This role requires someone who is GREAT on the phone—warm, confident, and quick-thinking when speaking with clients via phone and text. You’ll play a key role in the first impression brides have with our boutique, so strong communication skills and professionalism are a must. If you’re passionate about fashion, love connecting with people, and thrive in a service-driven environment, we’d love to hear from you!
Schedule:
Must have availability on Fridays and Saturdays. Must be available at least two Saturdays a month.
Compensation & Benefits:
Starting pay: $16–$18 per hour, based on experience
Paid Holidays: Eligible for 6 paid holidays after 90 days of employment
Why Work With Us:
We are locally owned and operated. Our team of amazing women works together to achieve our company goals. Be a part of an innovative, growing company!
Quotes from our current team:
Melissa, Bridal Stylist: “When I tell people I'm a Bridal Stylist, the first thing they ask is "do you like your job?". To that I can't answer fast enough with HOW much I love my job. Not just the rewarding feeling of finding a bride her dress and walking with her though her entire wedding process, but the team environment and the connections I've made with my coworkers. I can't say enough good things about TBF <3”
Kaitlin, Assistant Bridal Stylist: “Working at The Bridal Finery has been such a rewarding experience. I've felt genuinely supported both professionally and personally since day one. The team culture is collaborative, encouraging, and makes coming to work something I look forward to. I know that after a day of work, my team is appreciative of the things I have done and that my contributions are valued.”
Who We Are Looking For:
We are looking for a highly motivated individual who knows how to set goals and exceed expectations. We value good communication, resilience, cultural understanding, and a strong ability to learn and solve problems. Must have the ability to build and cultivate relationships.
Client experience Associate Responsibilities:
Includes but is not limited to:
Write thorough and accurate notes during client appointments to support the sales and alterations teams.
Assist with daily opening and closing procedures, including full store cleaning and preparation to ensure a polished, welcoming environment.
Support bridal stylists during appointments, fittings, and throughout the full client experience.
Assist with retail operations to ensure the boutique runs efficiently throughout the day.
Help with inventory control, including unpacking, tagging, and organizing.
File paperwork and maintain accurate, confidential client records.
Participate in the creation of social media and website content by capturing behind-the-scenes photos/videos, brainstorming ideas, and contributing to content—without managing the platforms.
Maintain and refresh merchandise and accessory displays to ensure they are clean, organized, and visually on-brand.
Provide occasional personal assistant support to the owners, which may include errands, organizing supplies, or miscellaneous tasks.
Be a proactive team player who contributes to a positive, service-focused work environment.
Schedule bridal appointments via phone and text, providing excellent communication and attention to detail.
Requirements:
• Background in hospitality, luxury retail, event coordination, or client services preferred but not required
Must be 18 years or older with reliable transportation.
Some college coursework or relevant professional experience preferred
Presents themselves in a polished, professional, and confident manner.
Understands the power of social media and how it influences client experiences.
Enthusiastic, articulate, and confident when communicating—especially over the phone.
Naturally curious, passionate, and eager to learn and grow in a client-focused environment.
Highly organized and capable of documenting all notes and interactions with clients and accounts.
Available to work weekends and maintain a flexible schedule.
Comfortable standing for extended periods and lifting gowns or boxes up to 25 lbs.
Team player who is willing to assist in various areas of the boutique as needed.
Able to handle sensitive client information with discretion and professionalism.
Tech-savvy and able to learn booking, texting, and inventory systems quickly.